Refund policy
Refund Policy | Evina Official
By completing a purchase on our store, you agree to the terms of this refund policy.
Refund Window
You have 30 days after receiving your order to submit a refund request. Requests submitted after 30 days will not be reviewed.
Evina™ AcuCut Ruler 60 Day Money Back Guarantee
The Evina™ AcuCut Ruler is covered by a 60 day money back guarantee. You have 60 days after receiving your Evina™ AcuCut Ruler to submit a refund request. Requests submitted after 60 days will not be reviewed. All other products follow the 30 day refund window above.
Evina™ Bamboo Compression Socks
For hygiene reasons, we do not accept returns or exchanges on compression socks once they have been delivered. Refunds or replacements for compression socks are only available if:
- Your socks arrive damaged or defective.
- You receive the wrong item, size, or color from what you ordered.
- Your order is lost in transit and never delivered.
Refunds or replacements are not available for compression socks due to change of mind, fit, sizing choice, compression level, or insurance coverage. Please review our size chart and compression level before ordering. All requests must be submitted within 30 days of delivery, with your order number and a photo of the issue where applicable.
Refund Eligibility
We review every case individually. For all products other than compression socks, eligible reasons include items that arrive damaged, defective, or incorrect, as well as cases where you are not satisfied with your purchase. Compression socks are only eligible under the reasons listed in the section above. Our team will assess each request and respond with a resolution.
How to Request a Refund
Email us at shopevinaofficial@gmail.com with your order number, the email used at checkout, and a description of your issue. Photos may be requested depending on the nature of your claim.
Resolutions
As our products are shipped internationally, we do not accept physical returns. All approved refund requests are resolved through a replacement, store credit, partial refund, or full refund at our discretion without requiring the item to be returned. We reserve the right to determine the appropriate resolution on a case by case basis.
Refund Processing
Once your request is reviewed, you will be notified of approval or denial. If approved, refunds are issued to the original payment method within 10 business days. Processing times may vary by bank or payment provider.
If more than 15 business days have passed since your refund was approved, contact us at shopevinaofficial@gmail.com.
Exchanges
We do not offer exchanges. If you would like a different size or item, place a new order separately.
European Union
Orders shipped to the European Union are processed immediately upon placement to ensure fast fulfillment. Once an order has been processed or shipped, it cannot be canceled. Refund requests after delivery are reviewed under the same eligibility terms above.